Privacy Policy for Lubbock Artificial Limb & Brace

Effective Date: July 30, 2025
Last Updated: July 30, 2025

Lubbock Artificial Limb & Brace (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health-related information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website https://lubbockartificiallimbandbrace.com (the “Site”).

By accessing or using this Site, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

When you contact us, request an appointment, or submit a form, we may collect:

  • Name

  • Email address

  • Phone number

  • Reason for inquiry or patient needs

  • Insurance information (if submitted)

  • Any comments or questions

b. Automatically Collected Information

When you visit the Site, we may collect non-identifying technical data such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and referring URLs

  • Date and time of visit

2. How We Use Your Information

We use your information to:

  • Respond to questions and appointment requests

  • Provide details about our prosthetic and orthotic services

  • Contact you regarding services you request

  • Improve our website performance and user experience

  • Comply with legal and regulatory obligations

3. HIPAA Compliance

Any health-related information submitted through this Site or in communication with us is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). However, we strongly recommend not submitting sensitive Protected Health Information (PHI) via unsecured forms. Please call or visit our office for medical communications.

4. Cookies and Tracking Technologies

We may use cookies and analytics tools (e.g., Google Analytics) to:

  • Monitor traffic and improve performance

  • Understand how visitors use the Site

You can manage cookies through your browser settings or opt out of Google Analytics at:
https://tools.google.com/dlpage/gaoptout

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share data only with:

  • Web hosting, security, or analytics partners

  • HIPAA-compliant service providers (if applicable)

  • Legal or regulatory authorities as required

6. Data Security

We implement appropriate technical and organizational safeguards to protect your information. However, no online system can guarantee complete security.

7. Your Rights

You may:

  • Request access to your personal data

  • Request corrections or updates

  • Withdraw consent for communications

  • Request deletion of non-medical personal data

HIPAA-related requests should be directed to our office by phone or in person.

8. Children’s Privacy

Our services are intended for individuals 13 and older. We do not knowingly collect data from children under 13 without parental consent.

9. Third-Party Links

The Site may contain links to third-party websites (e.g., insurance, manufacturers). We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact: